Privacy Policy

1 Introduction

1.1 The Money Advice Trust (MAT) takes the privacy of your information very seriously. This policy explains how and for what purposes we use the information collected about you via (referred to below as the “Charity Site”). Please read this privacy policy carefully. By using the Charity Site and any services we offer via the Charity Site, you are agreeing to be bound by this policy in respect of the information collected about you via the Charity Site.

1.2 If you have any queries about this policy, please get in touch by emailing and we will do our best to answer your questions.

2 Personal information collected and data collection

2.1 We will collect the following personal information from you:
2.1.1 name, a user name;
2.1.2 e-mail address, postal address, telephone number
2.1.3 organisation and supervisor details
2.1.4 your interests.
2.2 Although it is not compulsory to give us this information, if you do not then we may not be able to provide you with the full range of services the Charity Site has to offer.
2.3 Whilst using e-learning resources on the Charity Site, we track your progress through the e-learning modules and record this information. This is a technical requirement of the Charity Site to allow us to know when you have completed e-learning modules.

3 Use of this information

3.1 We will use this information in order to:
3.1.1 administer your accounts with us;

3.1.2 process orders or applications submitted by you;

3.1.3 send you information about our products and services;

3.1.4 verify your identity;

3.1.5 carry out marketing analysis and make general improvements to the Charity Site;

3.1.6 obtain your views or comments on the services we provide;

4 Disclosure and Visitor Choice

4.1 We may disclose your personal data to the following:

4.1.1 your employing organisation / membership organisation / Charity partner agency (and their respective membership organisations);

4.1.2 in the case of Face-to-Face Project (formerly the Financial Inclusion Fund Project) funded advisers, to the Money Advice Service;

4.1.3 on request for details of the user’s record of e-learning by your nominated supervisor. In this case we will forward a copy of your learning record;

4.1.4 where specific learning is required in order to be granted a particular role e.g. to become a Debt Relief Order (DRO) Approved Intermediary. In this case we will send a list of the names of those who have met the requirements to the organisation granting the role. In the case of DROs this would be the Competent Authority;

4.1.5 on enrolment in a face-to-face training event we will give the tutor the names of those enrolled to attend.

4.2 Should it become necessary for personal data to be shared with other third parties in the future, we will update this privacy statement to reflect the change.

4.3 Collated, anonymous data (such as number of advisers attending training courses) is shared within MAT’s partner agencies (and their respective membership organisations), funders and government. This is to enable us to evaluate the effectiveness of the learning that we provide and to demonstrate demand and take-up of services.

5 Information automatically collected from your computer

5.1 Log files/IP addresses: When you visit the Charity Site our web server automatically records your IP address (this IP address is not linked to any of your personal information). We use IP addresses to help us administer the Charity Site, to collect demographic information for aggregation purposes and to find out things such as how many people are visiting particular pages on the Charity Site.

5.2 We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.

6 Cookies

6.1 For a comprehensive overview of how we use Cookies please refer to our Cookies Policy.

7 Information about other products and services

7.1 From time to time we may send you information about MAT’s goods and services which we think may be of interest to you.

7.2 You can tell us to stop this at any time by sending an email to

8 Changes to your details

8.1 We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us by email

9 Use of discussion forums or chat rooms

9.1 The Charity Site includes discussion forums in which you can post information. Any information that you post in these areas becomes public information and you should always be careful when deciding to disclose your personal details as part of that information.

10 Security

10.1 We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use.

11 Access to the personal data we may hold about you

11.1 Upon request, which you can indicate by sending an email to, we will provide you with a readable copy of the personal data which we keep about you. We will provide the information without any charge.
11.2 We reserve the right to refuse to provide the Charity Site users with a copy of their personal data, but will give reasons for our refusal. We do, however, allow you to challenge our decision to refuse to provide you with a copy of your personal data.

12 Linking to third party websites

12.1 We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from the Charity Site and recommend that you check the policy of each website you visit and contact its owner or operator if you have any concerns or questions.
12.2 In addition, if you linked to the Charity Site from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.

13 Transferring your information outside of Europe

13.1 As part of the services offered to you through the Charity Site, the information you provide to us may be transferred to countries outside of the European Economic Area (“EEA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.

13.2 If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

14 Contact us

14.1 If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at or write to us at Money Advice Trust, 21 Garlick Hill, London EC4V 2AU.

Money Advice Trust is a company limited by guarantee registered in England and Wales (company number 4741583) and a registered charity (charity number 1099506).