Northern Ireland training topics
Our e-learning and classroom courses cover the essentials you need to help your clients manage their debts. View the AdviceNI brochure for a list of current course dates.
Which courses are suitable for me?
Training is designed around three skill levels – generalist, skilled and specialist – to ensure that training is relevant to you and your role as a money adviser.
What topics does Wiseradviser training cover?
Introduction to Providing Debt Advice
This is the first step in training to be a money and debt adviser, covering the ABC of debt, budgeting and maximising income. It will also help you to know when and how to direct people to an experienced adviser or other services.
Good Practice: Providing High Quality Debt Advice
You will discuss key principles, skills and processes that will help you to improve your practice and work towards giving the best possible advice.
Budgeting Skills and Tools for Debt Advisers
Help clients to improve their money management skills by understanding their budget and how to improve it as an individual or household.
Selecting Appropriate Advice Methods and Tools
Learn how you can adapt to individual client’s and combine face-to-face, telephone and email advice with self-help options. This course aims to save you time and make your service as effective as possible.
Standard Financial Statement: Advisers
This course introduces you to the Standard Financial Statement (SFS) and how to use it with your clients when giving them debt advice. It is suitable for advisers of all levels of experience and takes less than an hour to complete.
Get Started with the Common Financial Statement (CFS): a How-to Guide for Advisers
The CFS is a simple tool that you can use to make debt repayment offers to creditors. This course covers the principles that underpin the CFS, the budget format, and how to use it.
Giving Effective Advice by Email
Email advice can be a method of choice for some clients. In this course we give tips on how to give full and clear advice.
Giving Effective Telephone Advice
Get the basics on this practical day on effective telephone advice, including tips on call structure and difficult cases.
CASHflow: How to Use the Tool Effectively
CASHflow is a simple tool that you can use to support clients to make
repayment offers directly to their creditors. Find out how to use CASHflow to support your clients, and save you time.
Hire Purchase, Bills of Sale and Car Finance
Learn the key facts about these three types of agreement, including how to advise, your client’s rights and where to find out more.
Understanding Banking Law
Support your clients with their banking rights and entitlements by learning the essentials of banking law.
Effectively Challenging Utility Debt
This course tells you the key points to consider when giving advice on and challenging water, gas and electricity debts.
Mental Health: Good Practice for Debt Advisers
How to identify, support, advise and refer clients that have a mental health problem. We recommend a process to follow that reflects key guidelines and the law.
Tailoring Advice: Strategies and Options for Dealing with Debt
This course goes through tried and tested strategies which will support you to work with clients in line with codes of practice and guidelines.
Understanding Debts and Courts in Northern Ireland
Understand the structures, jurisdiction, and procedures of courts in NI in relation to debt cases and bring this to life with a court visit.
Individual Voluntary Arrangements: The Essential Guide
Learn to identify when IVA’s are an appropriate insolvency option and when a referral to an insolvency practitioner should be made.
Bankruptcy: The Essential Guide
Find out the key facts relating to bankruptcy to help you identify when this is an appropriate option for a client.
Negotiation and Communication Skills for Debt Advisers
Recognise and practice key communication skills for effective and confident negotiations. Including the process, behaviours, styles, tactics and strategies to use.
Understanding Charging Orders and Orders for Sale
Learn the essentials about Orders Charging Land and Orders for Sale including relevant case law.
Prevention of Homelessness as a Consequence of Debt
Advise with confidence on mortgage and rent arrears understanding court powers and procedures as well as options available to clients.
Understanding Debt Liability
Get an overview of liability for debt in different circumstances and relationships to help support and refer your clients appropriately.
Payday Loans: The Facts
Get the facts on this hot topic! Look at common problems that clients experience and how you can help them.
What You Need to Know About the Consumer Credit Act
Get to grips with the key facts to understand rights and obligations under the act. The accompanying resources are also a valuable aid for advisers.
Using the Consumer Credit Act in Practice
Get hands-on tips on how the CCA can help you challenge lenders and support your clients.
Debt Relief Order Approved Intermediary: The First Steps
Learn about Debt Relief Orders and take the first steps to becoming a DRO approved intermediary with these comprehensive modules.
Debt Relief Orders: Approved Intermediaries
Go through a case study to get to grips with some of the complications that can come up when applying for DRO’s. Discuss common issues and get your questions answered before you apply to become an approved intermediary!
Debt Relief Orders: Dealing with Complex Cases
Stay on top of legislative updates and explore complex DRO updates having your own questions answered.
Advanced Mortgage Possession
Find out the options when possession action has started, what the court take into account and how to handle common proceedings.
Business Debts: Self-Employed Clients and Directors of Limited Companies
This course will help you give advice on common situations that may arise with business debts, and identify when you may need to refer on. Get an overview of business type, budgets, and factors that affect viability. You will also learn about allowable expenses, capital allowances and how tax is assessed.
Court Action for Enforcement of Judgements Office
Find out how the EJO enforce court judgments, the sanctions they have to do so and client options.
Skills for Effective Advocacy
Join in on this interactive day to learn how to effectively represent your client debts in legal proceedings
Time Limits for Recovering Debts through the Courts
Vital guidance for anyone advising clients when Limitations Act might apply. Find out about the limitation periods and potential challenges including mortgage shortfalls and credit debts.
Look in detail at the powers of the court to grant Time Orders, and the arguments to support the making of such Orders.
Boost Your Own Development
Make the most of learning opportunities by discovering your personal learning style. This course offers lots of ideas and resources for money advisers.